Support
Frequently AskedQuestions
Everything you need to know about the product, safety, and billing. Can't find the answer you're looking for? Please reach out to our friendly team.
Getting Started
Our stories can be customized for any age! You select the reading level when generating, but most families find it perfect for ages 3 to 10.
Not at all. You share themes, characters, and goals—we handle structure, pacing, and age-appropriate language. Editing tools let you tweak anything before reading aloud.
Yes. StoryNestly works in the browser on phones and tablets, with apps rolling out over time. Your library syncs so you can pick up where you left off on any supported device.
Safety & Privacy
We apply strict content filters, age-aware prompts, and human-reviewed guardrails. Parents stay in control of themes and can block topics at any time.
You keep personal use rights to stories created for your family under our terms. Commercial use may require a separate license—see our Terms for details.
We minimize what we collect, encrypt data in transit, and never sell your information. You can delete stories and account data whenever you like.
Pricing & Billing
Yes—on supported plans you can export or order printed editions where available. Check your plan details for print credits and formats.
Absolutely. Cancel from your account settings; you keep access through the end of your billing period.
If something isn't right, contact support within the window described in our Terms. We review refund requests case by case.